Customer services

Order cancellation in compliance with laws on distance selling (Right of withdrawal)

Customers based in the EU are entitled to cancel their order according to The law on consumer protection and distance selling – ConsumerProtection (Distance Selling) Regulations 2000 (DSR) by written notice within 7 working days from the receipt of the order.

The customer must provide a written notice to the customer service in order to cancel the entire order  within seven working days from the receipt of the items purchased.

You can send an email to info@bisugioielli.com

Or write to us at: INFINITO SAS – Via Emilia 247 b – 40068- San Lazzaro di Savena -Bologna – Italy.

When we receive a notice of cancellation of the order, we will send an email with the confirmation and a return form. Enter the number of the invoice received with your order and include with the goods to be returned so that we can make the repayment as soon as possible.

We recommend that you insure the goods that you want to return because the customer will be held responsible for any damage of the goods until it’s on its way at our warehouse. We also recommend that you use a traceable and secure means for returning the order. The registered letter for withdrawal must be sent to:  INFINITO SAS  -Via Emilia 247b -40068  San Lazzaro di Savena – Bologna – Italy.

taking care to specify the personal data as filled on the site during the purchase and the order number  released by Bisù Gioielli via e-mail in the phase of order confirmation.

Keep a receipt of delivery in case of dispute.

Please note that the customer must cover the cost of return shipment.

All items must be returned unused in their original package and condition.

We will refund the full order value, excluding the cost of shipping, within 30days from receiving the notice of order cancellation. If we do not receive the order is cancelled, we will retrieve the goods at the expense of the customer.

If the client comunicates the request of return before the shipment of the order, BISU will refund the full price paid including shipping costs.

Please note that you can apply the right of withdrawal in accordance with the law DSR only with the prior written notice within seven days from the receipt of the order, as previously described.

Important: The right of withdrawal cannot be applied for custom jewellery.