Customer services

RETURNS AND REFUNDS OF THE PURCHASED GOODS

According to the Italian laws on retail trade (Article 64 and of the Consumer Code, DL vol 22.07.2005 No 206) you the buyer have the unconditional right to return goods within 14 working days from the time you receive and sign for the purchased products.

We stipulate however, that if the item is faulty when you recieve it, the buyer or the recipeient of the item must contact BISU’ by email within 3 working days, thereafter any returns will not be considered.

It is neccessary to ask for the authorisation of return by emailing us at the e-mail info@bisugioielli.com with “Request of return​​” as the object, indicating the order number (eg. Request of return, order nr. 00000)

The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn or altered in any way, and must not show any signs of use.
Items must be returned with all original tags, packaging and other accessories received with the order.

We will send you an e-mail with clear instructions and details how to make a return, including the delivery address for the return and a form of return with an authorisation code. You will need to attach the filled in form inside the pack. We will not accept returns that do not meet the stated requirements.

You have a maximum of 14 working days to return your order as soon as you get the return code. Our logistics service will check the items returned and, if they meet the above conditions, we will proceed to make the replacement of the order.

Once the returned merchandise has been received and reviewed, you will be notified by e-mail. We inform you that any goods that are returned will not be refunded, and can only be replaced or amended.

Our guarantee is in addition to your statutory rights.

REPLACEMENTS

We hope you will adore your BISU’ purchase as much as we do creating them. If your purchase does not meet your expectations,  unfortunately BISU’ does not provide replacment service of any kind for purchases made online.

IMPORTANT INFORMATION FOR REPLACEMENTS

The quality of all articles are made to meet the highest standards and checked for possible defects before they are shipped.

Items must be returned in their original sealed packaging to ensure they are adequately protected during transport.

MODIFICATIONS

We offer the opportunity to make adjustments in the sizes of jewellery (where specified in the product) before delivery. We offer a personalised service so we invite you to email us first with any requirements you have, before the final sale is concluded.

The changes are made within the technical limits of intervention and the physical characteristics of the product itself.

In case you have doubts concerning the modifiability of any piece of jewellery please send an e-mail for information before purchasing the product. We can provide all the information you need beofre your purchase is concluded.

The procedure for modifying the jewellery can lengthen the time of shipment.